Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an wildcinder.com error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
REFUND ELIGIBILITY PERIOD
Customers may request a refund within 30 days of receiving the product. Requests submitted after 30 days will not be eligible.
REFUND METHOD
Refunds are processed through self-return shipping only.
Please note: Return shipping costs must be covered by the customer.
ORDER CANCELLATION WINDOW
Customers may cancel their order within 7 days of placing the order.
If the cancellation request is submitted before the order has shipped and falls within the 7-day cancellation window, the order can be successfully canceled.
MERCHANT ORDER PROCESSING TIME
The merchant typically processes orders within 7–10 days after the order is placed.
If the order has already been shipped, it can no longer be canceled. However, customers may still request a refund after receiving the product according to the refund policy above.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center
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